Refund policy

Effective Date: June 23, 2026

Last Updated: June 23, 2026

Welcome to SafaCo Global (referred to as "SafaCo Global," "we," "us," or "our"). We are committed to providing an elite, high-standard shopping experience across our global distribution networks. This Return & Refund Policy governs all purchases made through our official website and integrated sales portals worldwide.

Our systems operate in compliance with major global consumer protection standards, including the European Union and United Kingdom consumer rights frameworks, United States state-level commercial codes, the Gulf Cooperation Council (GCC) consumer frameworks, and Asia-Pacific (AP) e-commerce standards.

1. Global Return Windows & The Right of Withdrawal

We recognize different statutory rights based on your physical location at the time of purchase:

  • European Union (EU) & United Kingdom (UK) Residents: In accordance with cross-border e-commerce regulations, you possess a statutory 14-day Right of Withdrawal to cancel your contract and return an item for any reason. To ensure complete compliance with the latest consumer transparency mandates, you can exercise this right seamlessly through your account interface, via our automated digital routing tools, or by initiating a direct support request.

  • GCC (UAE, Saudi Arabia, Qatar, etc.), United States, Pakistan, and Asia-Pacific Residents: We offer a standard 7-day return and exchange window starting from the exact date the tracking network marks the item as physically delivered to your designated address.

2. Eligibility Criteria for Returns

To protect our global supply chain against return fraud and to preserve hygiene standards for our household and personal care lines, an item is only eligible for a return if it meets the following strict conditions:

  • The product must be completely unused, unaltered, and in the exact condition in which it was received.

  • The item must be in its original, undamaged manufacturer packaging with all seals, tamper-evident bands, labels, protective caps, and documentation fully intact.

  • A valid proof of purchase (such as your digital invoice, order confirmation number, or account transaction log) must accompany the request.

Strict Exclusions (Non-Returnable Items):

Due to international public health, safety, and customs regulations, the following categories of goods cannot be returned or refunded under any circumstances unless they arrive damaged or defective:

  • Personal Care & Cosmetics: Hair oils, serums, and body treatments that have been unsealed or have broken safety caps.

  • Household Formulations: Opened or unsealed cleaning detergents, hand washes, tile cleaners, or fabric softeners.

  • Customized & White-Label Goods: Items modified, formulated, or custom-branded specifically to your unique specifications.

  • Final Sale Merchandise: Any items explicitly designated as "Final Sale" or clearance at the time of purchase.

3. Damages, Defective Items, and Order Inaccuracies

We demand the highest quality from our cross-border logistics and manufacturing matrix. Please inspect your parcel immediately upon physical receipt.

If your item arrives damaged, defective, or if you receive the wrong product, you must contact our Support Desk (info@safacoglobal.com or via our global WhatsApp channel) within 48 hours of delivery. You must provide clear photographic and/or video evidence of the product defects along with images of the shipping label and packaging container. Upon review, SafaCo Global will arrange an expedited replacement or a full refund at zero additional cost to you.

4. Reverse Logistics & Return Shipping

SafaCo Global utilizes a decentralized international fulfillment framework involving regional Third-Party Logistics (3PL) hubs. Consequently, return routing depends on your location:

  • Return Authorization: You must obtain an official Return Merchandise Authorization (RMA) from our support team prior to shipping any items back. Parcels sent back to a courier's original address, a supplier's factory, or a local 3PL hub without a verified RMA will be rejected and will not qualify for a refund.

  • Shipping Costs: Unless an item arrives damaged or defective, the customer is responsible for covering all return shipping fees, cross-border customs clearance duties, and local handling tariffs associated with shipping the product to our nearest designated regional return center.

  • Tracking Mandatory: When shipping an authorized return, you must utilize a reliable courier service that provides end-to-end tracking and shipping insurance. SafaCo Global cannot guarantee receipt of or issue refunds for packages lost or damaged in transit during reverse logistics.

5. Cash on Delivery (COD) Refund Protocols

Because a vast majority of regional transactions across Pakistan and the GCC utilize Cash on Delivery (COD), the following parameters apply specifically to COD returns:

  • The Courier Rule: Per strict global 3PL courier regulations, parcels cannot be unboxed, opened, inspected, or rejected prior to handing over the full cash invoice amount to the courier agent..

  • COD Refund Methods: Because couriers cannot issue cash refunds directly at your doorstep for previously settled transactions, all approved refunds for items purchased via COD will be issued via Store Credit / Digital Gift Voucher valid for up to 1 month, or via electronic bank transfer/digital wallet, depending on local processing capabilities and the customer’s preference.

6. Processing Timelines & Refund Mechanics

Once your return package arrives at our designated international warehouse hub, it will undergo a mandatory physical verification audit by our quality control team to confirm it satisfies all criteria outlined in Section 2.

  • Audit Duration: The inspection process takes between 3 to 5 business days from the date of warehouse arrival.

  • Approval Notification: We will notify you via email or WhatsApp as soon as your return has been inspected and officially approved or rejected.

  • Refund Execution: If approved, your refund will be automatically initialized:

    • For Prepaid Card Payments, the funds will be sent back to your original issuing bank. Please note that credit card providers and international banking networks can take 5 to 10 additional business days to post the credit to your statement.

    • For Exchanges, your newly requested item will be immediately placed into our active processing queue and fulfilled out of the closest available regional supplier hub.

7. Global Support Contacts

For all questions regarding returns, or to initiate a standard return authorization, please contact our global logistics and customer care division directly:

  • SafaCo Global Central Support Desk

  • Email: info@safacoglobal.com

  • WhatsApp Network: +92 3302438238

  • Official Global Portal: https://safacoglobal.com/